You’ll find our frequently asked questions and answers below. If you can’t find what you are looking for, contact us and we’ll help you out.

USA: (916) 299 1011
AUS: (08) 7111 3330
CAN: (226) 241 9220

Monday to Friday: 12pm to 8pm ET / 9am to 5pm PT

HAPPY HOLIDAYS: Support will be closed for the holidays December 25, January 1, January 2, January 3. During this time we will be monitoring emails, so please complete this contact form for the fastest response.

Questions About Calling

Can I use Skype, Google Voice, or similar service to call you?
My Account Will Not Connect To A Specific Number In India
Why do I get an invalid account message when I call your access number?
How do I setup my pinless dial numbers?
How do I make a call?
How do I dial USA and Canada phone numbers?
Why can't I access your service through a local or toll free number in the US?
How do I redial the last number called?
What should I do if I see that the time of my call is being reported as too long?

Monthly Plan Questions

When does my month run from?
What happens if I use all my monthly minutes?
What Is The Top Up Tool?
Do my minutes rollover?
Am I entering into a contract?
Why do your plans automatically renew?
How do I get my money back?

Account And Billing Questions

Can I change my plan? (Upgrade/Downgrade)
How do I cancel my account?
Refund Policy
I forgot my password. How can I reset it?
What is the recovery fee?
Why was I charged twice in a month?
Can I check my minutes, see my call history, and manage my account online?