NZ Customers,

We’ve been told that our access number provider has fixed the issue down there. We are sorry that this has taken so long. The problem was with our provider’s provider so we had to lean on them to lean on that company.

Please let me know by posting in the comments here if you are still having problems calling the service. We want to make sure that they have in fact gotten everything working again correctly.

I am going to credit all NZ customer with 500 minutes of free calling to make up for the inconveniences that you have had over the last few weeks. Look for that to hit your account in the next couple of days. I am traveling right now, but will get this done once I am settled in.

Thanks for your patience on this one.

IndiaLD has beefed up its international access number coverage to include more of the UK and has moved into Spain (Madrid) and Norway (Oslo).

For the UK, we have starting working with yet another access number company. The good news, is that we are not dropping our current access numbers there. If you are a UK customer and like the numbers you are using then you are ok. We did want to offer our service to more cities in the UK which is why we are with a new company. Here is the list of our new access numbers which include Manchester, Scotland, and Wales:

Belfast      (44) 289 506-0810
Birmingham     (44) 121 284-9320
Coventry     (44) 247 714-9330
Derby         (44) 133 292-6820
Edinburgh     (44) 131 471-0810
Glasgow     (44) 141 289-0810
Leicester     (44) 116 304-0810
London         (44) 203 129-9370
Manchester     (44) 161 354-9310
Nottingham     (44) 115 718-1065
Swansea     (44) 179 227-2810

We’ve also added a couple of additional European countries. Here are our new access numbers for Spain and Norway:

Norway – Oslo      (47) 21988999
Spain – Madrid     (34) 911390199

As always, you can find the full list of our access numbers here.

India LD telephone and chat customer service will be unavailable from July 4th from 4:30 PM until July 5th 4:30 AM PST because of a strike in India.

A national strike has been declared in India on July 5th from 6 AM to 6 PM IST to protest rising fuel costs. Most modes of public transportation will be unavailable during this time. Many of our customer service agents rely on public transportation to get to and from our offices in Bangalore. As a safety and practical concern, we have decided to cancel our customer service shifts during the strike hours.

We appreciate your patience and hope that you understand our position in looking after our employees. You can submit any customer service queries that you have through our contact form or try our phone support lines once the strike has ended.

Ever face the problem where a number you have been calling for weeks or months on end stops connecting? You know that the number is good, but IndiaLD is not connecting it like they used to.  You dial again, then again, and sometimes it works and sometimes it doesn’t.

This happens to our customers from time to time, and their reaction is often too get frustrated and then say that IndiaLD has gone to #(*$#$&%! Rightly so. Our job as a phone company is to connect phone calls. I’d be mad if I was paying somebody to do one thing and they can’t get it done. Luckily, this problem is actually easy to fix if you tell us.

We use the best carriers to deliver our calls to India.  I’d love to name them but I can’t. Regardless they are all companies that you have heard of, and they do a great job 99.9% of the time. The other .1% of the time there is an issue. Usually its connecting to a landline in India but sometimes its a mobile number.

We have our carriers’ ears. If a number that you are used to calling stops working, tell us, and we will work directly with our carriers to fix the problem. 9 times out of 10 when this happens, we take the number, test it with the carrier and they find a problem on their end and fix the connection. If they cannot, we’ll change our route for that destination to a carrier that can.

We deliver over a million minutes of calls a day to India. We have great call stats, but some very specific numbers or regions end up having problems that won’t show up in the stats. If you experience a problem with a number you call regularly, tell us and we will troubleshoot the issue. Use our contact form and fill in the section labeled My Call Will Not Connect Or It Drops or email me directly at chris@indiald.com.

When you contact us make sure to include the access number you are using, the destination number you are calling, and whether it is mobile or landline. If it is a landline please include the city name.

Unlike some of the other guys out there, we don’t cut corners, we have not and will not go to $*%&!, and we want to hear from you when you have a problem.

We are having a problem with our Auckland, NZ access number. Our provider down there is not passing the caller ID over to us. Without caller ID, our pinless dial feature will not work.

A ticket has been opened up with our provider and we are pressing them to resolve the problem. Sorry for the inconvenience. All of the other calling features work fine, you just need to enter your account number for the time being.

I will update this post once the issue has been fixed.

Update: This problem has been fixed. Our access number provider in NZ fixed the way they were sending the incoming caller ID so that everything is working again fine.

Contest Is Now Over: The Correct Answer IS The Greenpoint Ave Bridge.

We had two winners who will each get 1000 free minutes added to their accounts. Thanks to everyone who guessed.

Let’s do another contest. I took this picture while walking home the other day. If you can guess what bridge I was on when I took the picture, IndiaLD will add 1000 free minutes to you account.

Post your guess in the comments. I will keep the comments hidden until Thursday. Everyone who guesses correctly will get 1000 free minutes to call India added to their account.

Please keep your account number out of the comment guess. When guessing, use the same email address on your account on the comment submission form so I can add minutes to your account.

Here is a hint: if you can figure out what two boroughs that creek separates, you will go a long way towards answering the question.

We need to schedule downtime next Tuesday May 11th from 12 to 4 PM Pacific Time. IndiaLD will be upgrading our calling software during this time in preparation for mobile dialer apps. We will be adding Iphone, Android, and Blackberry apps later on in the month, but first need to release some additional code to the site.

As always, we have picked the deadest calling time of the week. We apologize for any inconvenience that this may cause you.

IndiaLD is thrilled to announce that we are back in Singapore. Our new Singapore access number is (65) 3-158-1308.

Singapore had been a very active market for us until we were forced to remove our local access number last year due to local regulations regarding VOIP services. Our access number provider tells us that those regulations have been modified, and that we can resume offering service in Singapore immediately.

You can find our Singapore access number listed along with all of our other India access numbers.

Please put the word out to friends and family in Singapore.

If you were a former customer of IndiaLD living in Singapore, we are ready to welcome you back, and are very excited about offering origination from that country again.

We are changing our UK access numbers to bring them onto the same system as our other international access numbers. Here are the new access numbers for UK cities:

Birmingham: (44) 121 368-0434
Coventry: (44) 247 699-7840
Derby: (44) 133 240-8000
Leicester: (44) 116 350-0088
London: (44) 203 318-8199 – this number is not changing
Nottingham: (44) 115 718-1065

Our London access number is not changing, but all other UK access numbers are. You can continue to use your current access number until May 31st, 2010. After that date it will be disconnected and you will need to use one of the above listed numbers.

We have two access number providers in the US. The second one was added about a month ago to help balance out the amount of voice traffic we are getting everyday. Having two different access number providers also gives us redundant coverage should one of them go down (as was the case yesterday). Unfortunately, I have never told our users that the access numbers on the site come from different companies and what to do should you have problems getting through to one of them.

Here is the deal, this number: (916) 299-1111 and this number: (530) 645-5555 are on two completely different phone networks. Should one of them ever go down, try calling the other one. One of them should be working at all times, and both have enough capacity to handle our average daily call volume all by themselves.

We may add additional phone numbers or change our access providers in the future. Our access number page will always have the most up to date listing of phone numbers on them. Please refer to that page as the final word on what numbers to call.