The new overage rate on calls is 1.9 cents per minute. This is a 2 cent per minute drop from our previous overage rate of 3.9 cents per minute.
In addition to lowering the overage rate, we have also adjusted most negative balances downwards to reflect what your calls would have cost at 1.9 cents per minute instead of at 3.9 cents per minute. To see if your balance has been lowered, check the Reporting tool in your account for something that looks like this:
If you have a balance and it was not adjusted, it was because you owe us for prior month’s calls or your account did not renew properly. We are in the process of reaching out to a couple hundred accounts that fit this description.
Finally we are adjusting credit limits so that the highest credit limit you can have is $4. If your credit limit is below that, it will not be changed.
We are taking these steps for several reasons:
1. The overage rate was too high and needed to come down. 3.9 cents was a relic from when we it used to cost that much wholesale to call India.
2. Balances were lowered to reflect the new overage rate of 1.9 cents per minute. This needed to be done so that paying off your balance via Top Up worked properly.
3. We are standardizing the credit limit values on all of our plans. This makes it easier for us to manage accounts when people switch from one plan to another. Also the Top Up tool’s ability to buy more minutes eliminates the need for large credit limits.
If you are not familiar with it, here is a quick recap of our credit limit and overage rate:
IndiaLD gives each account a credit limit that allows them to make calls if they use up their monthly packaged minutes. Calls made using this credit limit are charged at an overage rate that is higher than your normal per minute charge. When you make calls using your credit limit, you accrue a negative balance. At the end of your month, we charge your account for this negative balance.
The credit limit and overage rate are relics from before we had Top Up. Back in 2009, if you ran out of minutes the credit limit was the only way you could keep making calls. Some people still use it for convenience sake, but the majority of our customers now use the Top Up tool instead to buy extra minutes.
This is one of a series of steps that are taking to simplify having an IndiaLD account. As we keep getting bigger, it’s important for us to make sure that we become more efficient in how we manage our customer base. Look for more changes out of us over the coming months that will make IndiaLD not only the cheapest way to call India, but the simplest as well.