NZ Customers,

We’ve been told that our access number provider has fixed the issue down there. We are sorry that this has taken so long. The problem was with our provider’s provider so we had to lean on them to lean on that company.

Please let me know by posting in the comments here if you are still having problems calling the service. We want to make sure that they have in fact gotten everything working again correctly.

I am going to credit all NZ customer with 500 minutes of free calling to make up for the inconveniences that you have had over the last few weeks. Look for that to hit your account in the next couple of days. I am traveling right now, but will get this done once I am settled in.

Thanks for your patience on this one.

IndiaLD has beefed up its international access number coverage to include more of the UK and has moved into Spain (Madrid) and Norway (Oslo).

For the UK, we have starting working with yet another access number company. The good news, is that we are not dropping our current access numbers there. If you are a UK customer and like the numbers you are using then you are ok. We did want to offer our service to more cities in the UK which is why we are with a new company. Here is the list of our new access numbers which include Manchester, Scotland, and Wales:

Belfast      (44) 289 506-0810
Birmingham     (44) 121 284-9320
Coventry     (44) 247 714-9330
Derby         (44) 133 292-6820
Edinburgh     (44) 131 471-0810
Glasgow     (44) 141 289-0810
Leicester     (44) 116 304-0810
London         (44) 203 129-9370
Manchester     (44) 161 354-9310
Nottingham     (44) 115 718-1065
Swansea     (44) 179 227-2810

We’ve also added a couple of additional European countries. Here are our new access numbers for Spain and Norway:

Norway – Oslo      (47) 21988999
Spain – Madrid     (34) 911390199

As always, you can find the full list of our access numbers here.

India LD telephone and chat customer service will be unavailable from July 4th from 4:30 PM until July 5th 4:30 AM PST because of a strike in India.

A national strike has been declared in India on July 5th from 6 AM to 6 PM IST to protest rising fuel costs. Most modes of public transportation will be unavailable during this time. Many of our customer service agents rely on public transportation to get to and from our offices in Bangalore. As a safety and practical concern, we have decided to cancel our customer service shifts during the strike hours.

We appreciate your patience and hope that you understand our position in looking after our employees. You can submit any customer service queries that you have through our contact form or try our phone support lines once the strike has ended.