We have two access number providers in the US. The second one was added about a month ago to help balance out the amount of voice traffic we are getting everyday. Having two different access number providers also gives us redundant coverage should one of them go down (as was the case yesterday). Unfortunately, I have never told our users that the access numbers on the site come from different companies and what to do should you have problems getting through to one of them.

Here is the deal, this number: (916) 299-1111 and this number: (530) 645-5555 are on two completely different phone networks. Should one of them ever go down, try calling the other one. One of them should be working at all times, and both have enough capacity to handle our average daily call volume all by themselves.

We may add additional phone numbers or change our access providers in the future. Our access number page will always have the most up to date listing of phone numbers on them. Please refer to that page as the final word on what numbers to call.