Upgrade Downgrade Facility Live
We just launched our new Upgrade/Downgrade Tool in the Account Management area. You can now upgrade and downgrade your account automatically. To make changes to your plan, login to your account and click on the Upgrade Downgrade Account link. This will take you to a page where you can change your plan without needing to contact customer service.
We know that many of you change the amount of minutes that you need from one month to the next. This tool will make it very easy to do that yourself. Enjoy.
Here is some additional information about what you can and cannot do:
Downgrading can only occur at the end of your monthly billing cycle. We do not issue refunds for already purchased minutes. You can downgrade your account at any point in the month, but the downgrade will not take place until the start of your next billing period.
Upgrading can occur either immediately or at the end of your billing cycle.
For example, if you upgrade from 1000 minutes to 1500 minutes and want to do it immediately, then we will charge you the difference between the cost of the 1000 minute plan and the 1500 minute plan (in that case $3.90), and add the additional 500 minutes into your account for immediate use.
If you want to upgrade at the end of the month, then there is no charge until your account’s billing cycle ends. At that point you will be charged for your next month at the 1500 minute plan rate.
We do not offer rollover minutes to the next month. For customers who are worried about unused minutes, we suggest that they downgrade to a lower plan and then use our Top Up tool to purchase additional minutes should they need them.
As with all our new services, let me know how its working.
Excellent work Chris, I have seen so much improvement in last few months. Keep it up….
Are you planning to add more access numbers in india???? right now we have only one in Bangalore. I was hoping to get one for Gujarat.
Great tool !!!! Was looking forward to have the power of controlling my monthly plans without calling up customer support.
I wish too if we could have more access numbers in India, esp atleast for the 4 metropolian cities of India should be given priority. Are they any plans for them ?
Awesome… This was the only thing i was contacting CS for
yes, access number from Delhi as well…
I have never seen any service making improvements to daily basis… you guys are great.. i m not going anywhere even if someone else offers India call for 1 cent a minute..
Great work…
Hi Chris, Good work, God bless u..,
Can we call UK no with out service. thnak; s3kbiz@ny.com
How do we call UK no with OUR existing INDIALD service. Thanks.,
s3kbiz@ny.com
Chris,
Sorry I’ll be leaving your service at the end of this month. Vonage has started offering unlimited minutes to India at $25 per month. That definitely beats paying for my voip line + indiaLD. But you have a great service. Good luck!
Hey,
Are there any plans to add a toll free access number in the US? Is there an existing toll free access number in the US?
@smit
@musti
@Gulshan
@sharabkhan
I’d love more access in India, but it’s not happening anytime soon. On a bright note, a lot of the mobile plans over there are moving to one rate per call across all of India. I know Tata and Docomo have already introduced plans, and others are expected to follow.
Right now, I think there is a better chance of people in India being able to call Bangalore for the same rate as a local call than more access numbers being added.
@s3kbiz@ny.com
You can call landlines, just dial the access number and then dial 01144 + the UK number at the prompt. We only deliver calls to landlines though. Mobiles are too pricey.
@George
Sorry to see you go…just realize that Vonage is not really unlimited to India, they cap their minutes in the terms of service. Also you won’t be able to call from your mobile or office phone. Best of luck though.
@Sairam
No plans to add this. Unlimited US long distance is pretty cheap for most people. The majority of our calls come in over mobile phones, so our users would rather we keep our rates super low by offering our current access numbers.
I am your existing cstmr with 3000 minutes 41.70$ plans. I am trying to upgrade with new plane with upgrade option but there is no option select bar. How can I go with your current 30$ plane?
@Jivaraj
Its the same plan…next month your bill will only be $30. You dont need to do anything, the prices will lower automatically at your next billing cycle.
@Chris@IndiaLD
Thanks for your help.
Good Luck with biz…dont worry about other calling plans introduced recently.
S3kbiz@ny.com