We just launched our new Upgrade/Downgrade Tool in the Account Management area. You can now upgrade and downgrade your account automatically. To make changes to your plan, login to your account and click on the Upgrade Downgrade Account link. This will take you to a page where you can change your plan without needing to contact customer service.

We know that many of you change the amount of minutes that you need from one month to the next. This tool will make it very easy to do that yourself. Enjoy.

Upgrade/Downgrade Tool

Here is some additional information about what you can and cannot do:

Downgrading can only occur at the end of your monthly billing cycle. We do not issue refunds for already purchased minutes. You can downgrade your account at any point in the month, but the downgrade will not take place until the start of your next billing period.

Upgrading can occur either immediately or at the end of your billing cycle.

For example, if you upgrade from 1000 minutes to 1500 minutes and want to do it immediately, then we will charge you the difference between the cost of the 1000 minute plan and the 1500 minute plan (in that case $3.90), and add the additional 500 minutes into your account for immediate use.

If you want to upgrade at the end of the month, then there is no charge until your account’s billing cycle ends. At that point you will be charged for your next month at the 1500 minute plan rate.

We do not offer rollover minutes to the next month. For customers who are worried about unused minutes, we suggest that they downgrade to a lower plan and then use our Top Up tool to purchase additional minutes should they need them.

As with all our new services, let me know how its working.

We are now offering UK virtual phone numbers for people in India, US, Canada, and many other countries for free. This is a great solution for someone who gets a lot of calls from the United Kingdom, and wants to give out a simple UK based phone number that people can use to call them.

A virtual number works by forwarding a UK number on to an international destination. You tell us what that destination number should be, and we’ll give you your own UK virtual number.

We are using 0843 numbers which charge the caller 2 pence per minute to make a call from the UK. The charge is billed directly to someone’s phone bill. There are no accounts to setup, no credits to buy, they just dial the number and get connected directly to you. 0843 numbers are a very popular way of making international calls in the UK because of their convenience.  2 pence per minute is a great rate for calling India, especially since we are not charging a setup cost for the number forwarding.

There is no setup cost for these numbers. There are no charges from us for incoming calls. The caller pays 2 pence per minute for the call, and that charge is applied directly to their phone bill. Some mobile phones may charge additional fees.

If you have friends and family in India who get a lot of calls from the UK, be sure to tell them about this.  Right now we only have 2000 phone numbers to giveaway so act fast. Because we do not have limitless amounts of numbers, please make sure you have a decent amount of calls coming to you from the UK before you request this.

More Information and the UK Virtual Number Setup Form