How to ask questions & make comments via Twitter
I just spent sometime looking at our followers on Twitter, and a lot of you are asking questions or making comments about IndiaLD, but not directing them to us. On Twitter, if you want us to see your post you need to start it with @IndiaLD.
For example:
@IndiaLD How do I call the UK using my account?
The @IndiaLD tells Twitter to direct your comment to our account, and lets me see it when I login on Twitter. Otherwise it gets lost out there in the internets. Please make sure that you start any tweet with @IndiaLD if you want me to see it and respond.
While on the subject of Twitter. Most of our free minute giveaways are limited to the first X number of people who respond, or everyone who emails me in a certain period of time. I get a lot of emails looking for Twitter giveaways after a particular giveaway is over. If you are close I sometimes will give it to you, but people emailing me days after a giveaway are not going to get free minutes. Sorry, but we run out of free minutes sometimes… ; )
This latest giveaway is going to run for awhile though. I want to know what brand and model of mobile phones you use…50 free minutes to everyone who tells me that. Follow the instructions here.
UNABLE TO CONVERSATE PEOPLE FROM INDIA.THEY ARE NOT IN A POSITION TO HEAR OUR VOICE.PLEASE DO THE NEEDFUL
UTPAL
@UTPAL
We had a problem with one of our carriers last night. The issue was resolved several hours ago. Sorry about the inconvenience. Sometimes our carriers make configuration changes to how they communicate with our system, but don’t bother telling us beforehand. Very frustrating.
Thanks a lot Chris for the prompt service.I really appreciate.
Utpal
Hi, was interested in knowing the aggregate tax percentage that’s charged on the monthly billing amount. Also, do you have a phone number that we can contact you on, in case of a problem situation?
Also, is there any restriction on the number of calls made or change in the minutes available based on number of calls being made or any maintenance fee per call or weekly etc.
i have come across a lot of hidden charges with many calling card companies and hence want to be sure.
helo chris can i reactivate my account
@kuldeep singh
Yes, you can have suspended accounts reactivated. You need to contact our customer service department by filling in the second question (Reactivate My Account) on our contact form. They will then turn your account back on for you.
http://www.indiald.com/contact/contact.php
@Preeti
We have no hidden charges. You will be charged the amount listed on our site for your plan. In case of a problem, you can fill out the customer service contact form on our site. We will be offering phone and live chat support soon, most likely within 2-4 weeks.
There are no per call charges unless you go over your monthly minutes and continue to make calls. There are no maintenance fees. You can make as many calls as you want with your monthly minutes.