Announcing Top Up Minutes!
You guys asked for it. We listened. Now its here. Top Up Minutes just went live.
You can now buy additional blocks of minutes for your account online and instantantly. Running out of minutes? Don’t worry, just login to your account management area, click on the Top Up link and buy more minutes for your account. You can buy as little as 100 minutes and as many as 1000. The best part is that we are going to charge you the same amount per minute as your current plan.
For example if you are in the India 1000 plan, your cost of minutes is currently 1.99 cents per minute. Buying 100 Top Up minutes will just cost you $1.99. If you are in the India 3000 plan, you will pay 1.39 cents per minute, and 100 minutes will cost you $1.39.
If you use the Top Up tool, you’ll never run out of minutes again. You can keep topping up your account during the month. Just make sure you don’t buy too many minutes, since they do not rollover.
If you happen to go over your minutes before you top up, we’ll let you buy those minutes for the top up rate instead of the overage rate of 3.9 cents/min. That means you can use up your monthly minutes, go into the overage, but then pay Top Up prices for those extra minutes you called.
So the overage rate stays, but as long as you pay for those minutes before your next billing cycle we’ll charge you the same price as a Top Up. If you don’t pay for them then, then we are going to charge you the normal overage rate. No exceptions on that either, as it will be too difficult to adjust some billing charges after the fact.
We realize that our rigid block of monthly minutes was creating a need for some of you to upgrade and downgrade your plan all the time. We also realize that some of you ran out of minutes, needed to call India, and couldn’t wait for us to manually add more minutes to your account.
The Top Up tool solves that problem. You guys asked, we listened, and everyone should be happy with the results.
I am writing a spec for an automated upgrade/downgrade tool right now, so look for the ability to upgrade and downgrade your own account in a month or so. We also got some more tricks up our sleeve, but I can’t talk about those yet.
I’d love the automatic up/downgrade tool. And you said that you have some more tricks up your sleeve, so I dunno if my request now is one of those… But since you seem to be this genie who gives all, I might as well give it a shot…
The Request: A convenient way to send/receive text messages to/from India (and other countries). How about giving us a local access number we can send texts to for a corresponding number in India. (something similar to the easydial feature). Since you use Voip anyway, I guess it can be easily extended to Doip (Data over IP).
I am not aware of the technical difficulties, but see if you can give it a shot…
Ps – Love the option of TopUp minutes =D
Especially the fact that overage can be covered by standard charges…
Hey Chris,
This Option seems to be good one. A person can anytime add minutes to his account if required. IndiaLD rocks!
Still one query is present. if you call, indiaLD starts charging minutes when ring starts, not when a person picks up the call.
If the person didnt pickup the call for 2-3 minutes, still you will be charged for those minutes.
I sent a mail for this issue, but no reply came
thanks,
Muddu
Can anything been done for this issue??
Excellent !!!
Thanks a lot Chris for this. Was waiting from a long time.
Awesome… Thanks for providing this option… I am recommending your calling facility to all my friends
hi,
As of now you give a local number in Bangalore… How about extending that to other metros?
This is exactly what i needed !!! Although you will be loosing revenue because of TopUp mechanism, you have allowed it . That shows you are trying hard to make life easier for your customers rather than try to rip them off as much as possible.
I can’t believe a telecom service company doing this
hats off.
It’s great tool……
One more request-
Is it possible to add more local numbers in INDIA, as of now we have just for Bangalore. It would be great to have 1 number for every major states.
@Sasi
We are looking at a couple different SMS solutions right now. Something will be coming soon.
@jai
@smit
I’ve mentioned this before, but we don’t have plans for another access number in India anytime soon. What does it cost for people to call Bangalore within India?
@everyone
Some of the partners had to be convinced that Top Up minutes was a good thing. I think we were limiting our volume by making it hard for people to get more minutes, and that the increased calling will more than make up for our lost revenue from the overage charges. I need you all to prove me right on that. ; )
Well I use to switch to other calling card, because I did not want to pay 3.9c for overage minutes. I am glad that I wont have to this again. Thanks for this offer. I am sure I will be using it almost every month. A quick question though, will still be able to upgrade or downgrade my plan?
@Harshil
Yes you can still upgrade and downgrade your account.
Hi,
I like this option. I was under 3000 mins plan. after that i thought to go for some other option. But now i can stick with IndiaLd only.
thanks for that.
Regards,
Kiran
Thank you very much Chris!!!
It would be nice if the system tells the number of minutes available when you dial-in to call. Currently we need to go to the website to find it out.
Thank you so much Chris..!! I think we needed this badly.. I have upgraded/downgraded 3 times in last 3 months.. This solves my problem..
Wrt SMS: Like I said, genie in a bottle :p
Out of curiosity, did your partners need much convincing. I mean, if you were looking at your data sets correctly, it should have been easy to spot a sudden drop in traffic after the monthly limit was exhausted.
As for call rates to Bangalore from rest of India; If I remember right, the system in India works like this. All calls within the state are considered ‘local’ which means, it’s the cheapest form of calls you can make.
Any out of state calls would be charged at a premium (STD calls). Though the premium isn’t much higher these days, it’s still comparable to the price you charge. (Around 2/2.5 cents/min).
So while a call to India from my phone would be 1.3 cents (using MyFavs), a call from India to here would be 3.8 cents a minute – your overage premium. That is the reason, most people are asking for more local access numbers in India. (My family lives in Bangalore though, so I’m happy :p )
Hi Chris,
Definitely this is a nice tool. Thanks for making this possible.
However, this tool is to top up the plan with more minutes but it does not give us the flexibility to downgrade the plan or reduce the minutes. I hope you are aware of this demand from users and are doing something about this as well. This gives customers the confidence of using IndiaLD without any hassels and makes them a real satisfied customer. I am the one who is ga-ga over IndiaLD and recommends all my friends to switch to IndiaLD due to the unmatching flexibility this site offers.
I am sure you are listening and having some plans to address this demand from your customers.
A much satisfied customer,
@Suman
As mentioned earlier, we are working on an automatic upgrade/downgrade tool. I almost have the spec done, then it needs to get coded. Probably take a month or so to go live. In the meantime, you can still upgrade/downgrade your account the old fashioned way by filling out the contact form.
@Sasi
Thanks for the info on calling costs in India.
Hi,
Am really having trouble,actually my parents from india r trying 2 call me using d bangalore # but they cant ,pls show me a way so my old parents can call me from home instead goin 2 ISD booths.
thanx.
hi chris,
many thnkz 4 d wonderful service. but i wud like 2 add n wud highly appreciate if u cud include gulf countries in d international calling list. rite now itz mostly europe n a few asian countries. im sure u can b of gr8 help 2 all ur valued customers. anyways, thkz a lot.
Hello,
First of all, Wonderful Service by India LD.
Amazing Low Rates with super high voice quality, Access Numbers in India, Your New Top UP facility tops it all.
I think asking for anything more just shows how greedy I am
.
Do You have plans of having local access numbers in a few more states in US. I think atleast places like Dallas / Houston / Austin in TX should get this.
I tend to swtich to other calling cards when I make calls from my office where out of state calls require authentication.
Please let me know.
Thanking You,
-PrashanthJ
Hi,
Again problem from Montreal
I was trying to purchase some top up time. Then I could not choose my state because no provinces from Canada was listed there. Then it gives an error saying that my zip code is invalid. Please look into this.
Thank you,
Shajahan
I am from Canada, my province is not listed to purchase the top up time, could you pls include ‘Ontario’ in your list.
Thanks
I agree with Shajahan..I am facing the same issue as I could not choose an Indian state.
Thanks,
Shubham
@Shajahan
@Hansa
@Shubham
I just fixed the Top Up code to allow for non US countries. Sorry about that.
@ely
We have international access numbers where they are available and there are decent sized Indian ex pat populations. Most of the Gulf states do not have access numbers available because of government regulations. Several of them enforce pretty strict telecom monopolies on their citizens (UAE, Saudi Arabia for example), and do not allow two stage dialing services like ours.
Thank you for fixing the Top up code for non US countries, I am from Canada, but when I select the country as Canada, I get this message
“You have entered an invalid zip code”. In Canada it is postal code instead of ‘zip code’ and I entered the correct postal code. could u pls rectify this problem.
Thanks
Hansa
@Hansa
Thanks for the heads up Hansa. I have fixed the zip code validation.
@Chris@IndiaLD
Thank you very much, now the Zip code validation works.
Regards,
Hansa
Hello,
I have one question, if I need to downgrade from LD1000 to LD500 what are the procedures? My next billing is on the 12 of July, before that I need to change to 500 mins. Pls reply.
Thanks
Hansa
Wonderful…….just Wonderful service by Indiald…Hats off to your team.
I have same req like Sasi’s regarding TEXT MESSAGING…, (2)and add a local access no for Hyderabad city [ No end to pleasing ] too if that helps local [Hyd] volume. I am advertizing everyone around us [regardless of color & nationality] like your sales exec., to use Indiald. Helping you helping us.
thank you guys for this option itsreally helpful
Hello,
I have one question, if I need to downgrade from LD1000 to LD500 what are the procedures? My next billing is on the 12 of July, before that I need to change to 500 mins. Pls reply.
Thanks
Hansa
i m very happy that u r giving top minutes
@senthil
When will you have sms (texting) services for us?
It would be great to be able to have two way sms to my
wife in India. Please advise.
Thanks!
Dave..
Oh, when i asked about sms servieces, I ment from your
web site on my computer like yahoo services has. I only have a Land line phone. I do not use a cell phone at all. but my wife has a mobile phone. She lives in Mumbai, India. THanks again! Dave….
It will be nice if we can hear the minutes remaining when we place the call, instead of checking it on the website.
Thank you very much for this feature.
It will be nice if you can round up to the next 100 minutes and charge for the top over minutes every billing cycle automatically. If one’s top up minutes usage is, say, 146 minutes, charge for 200 minutes for the billing cycle.
@Hansa
Fill out the upgrade/downgrade form on the contact page. There is an option there to tell us when you want to change your plan (either immediately or next billing cycle).
@REV DAVID WHITENER
We are looking to add one way text messaging (US to India) sent via our website. Our partner in India already has a solution for that which we need to put in place on our site. Not sure about the timing as there are several other projects keeping us all busy.
@Mohan
We’d like to offer that, but we can’t right now. Our monthly plans are setup in a way that makes it impossible for our IVR to tell you the correct number of minutes you have. Annoying.
@Kriss
That would be getting too complicated. You’ll have to live with manually topping up or paying the overage for that case.
It would be great if we could prompt the remaining Minutes after placing a the call instead of checking the remaining minutes over the website. (Time Consuming)
Topup is an awesome feature that reduces my bill by atleast $10/month
I would love to see the calling number in calling history as I register multiple phones
Hi
What about IndiaLD announces how many minutes are left over when ever we dial it?
cheers
Kiran
Hi,
Why you dont have acess number in Guarat?
I am sure if you provide one in Gujarat it will benefit to attract more cusomers and increase in usage.
Thanks, …..Bipin
i updated my minutes and paid by credit card using top up minutes option. still showing as i consume extra minutes
@Rasheen
@Kiran
As mentioned before, its actually a lot of work for our system to do this. I will put it on our project list, but no promises as to when we can get to it.
@IndiaLD
Is there any option where i can cancel my top up minutes.
If I top up 1000 minutes, if I dont consume all of them, will those minutes be carried forward. I think you should provide this option for the top up minutes. Please clarify.
@madhav
Top Up Minutes are non refundable and cannot be canceled.
@Raj
Top Up minutes do not rollover. We offer Top Up in increments of 100 minutes from 100 to 1000 minutes so that you can buy the amount closest to what you think you will need for the remainder of the month. You can also Top Up more than once a month.
Hi
I topped up my account (1.3 cents per minute) with 500 minutes a day before. I was charged $6.95 while i should be charged $6.50 as per the rates. Can you please clarify this?
Thanks
Acc No. 3098646969
@IndiaLD
Does IndiaLD provides some International SMS solutions as well for?
Can u provide 24/7 customer service
So you end up paying for the top up (+ the overage minutes) no matter if you wish to use it or not. I went 240 minutes over my plan and thought would buy 300 minutes so that I can cover the 240 minutes + have 60 additional minutes for the few days left till my new billing cycle. I ended up paying for 540 minutes!
cant we have rollover service most of d other ntws do??
i really like the service of India LD provide. I am using this service for almost a year and I am very satisfied with the service and the voice quality of India LD. Keep it up.