If you hadn’t noticed, we just launched a new design for the website. It was time to update our look and reflect our shift to a more full serviced provider of India calling products. The first time you visit the new site, you might find yourself between the old look still cached on your browser and the new look. If you are having that problem, just refresh the pages.

We also launched customer service phone and live chat support. Right now the hours are very awkward (9:30PM to 5:30 AM PST, 7 Days A Week), but that will only be for a short period of time while our team gets trained on the phones and fully staffed. We expect to offer 16 hour a day phone and chat support in the next 2 weeks and have the phones open at more convenient hours.

Since phone support is new, it might take our team a little bit of time to get comfortable. Please be gentle and help them along with their first couple of calls.

As always, we want to hear your feedback about these most recent enhancements. Let me know what you think of the new site, and if there is anything that needs fixing or could be better. After this, we are turning to two projects: upgrade/downgrade tool and free SMS to India.

SMS is going to be web-based for now, except in Australia. Australian customers, we should have a way to send free SMS from your mobile to Australia really soon.

And yeah, I know the blog is still on the old design. We’ll get that moved over soon.