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Archive for May 4th, 2009

Customer Service Improvements

May 4th, 2009

We have created a new contact form as part of our efforts to improve our customer service. From now on, all customer service inquiries must be submitted here:

http://www.indiald.com/contact/contact.php

The new process has a series of customized forms which will collect specific information necessary to complete support requests as quickly as possible. We have also changed our customer contact software to Mailtank which is a big improvement over our old service.

We are no longer taking support requests through email.


This should help us speed up processing customer support requests, and reduce the amount of time it takes to get back to you. If you are still waiting for a response to a request submitted via email or through our old form, we will get back to you. You do not need to send another request in.

IndiaLD is committed to improving our customer service response time and providing you with a high level of support. Thanks for bearing with us while we upgrade our customer care.


Author: by Chris@IndiaLD