There could be one of two reasons why you get this message:
1. If you are a new customer, you are likely calling the wrong access number. Some of our plans are only open to certain access numbers. Please use the access number listed on your account home page.
If you are calling from outside the USA, please make sure that you did not purchase one of our USA calling plans. If you have accidentally purchased a USA calling plan instead of our international calling plan, please contact customer service to switch your plan.
2. If you are an existing customer who has successfully made calls in the past, then you are probably getting this error because there was a problem renewing your account. Please check to see if your account is active or not, and contact customer service to resolve the problem.