We are going to begin phasing out the credit limit starting on April 1st, 2012. The credit limit only applies to our monthly minute plans. If you are a Quarter Calls, 1.5¢ Calling Card, or PAYG Minute customer, you can ignore this.
When our monthly customers use up all their minutes, they have two options to keep calling:
1. To buy more minutes from the Top Up tool
2. To keep making calls and be billed for the extra calls at the end of the month.
Option 2 uses the credit limit to determine how many minutes of extra calling you can make. This method is going away. If you need additional minutes on your account, we want you to purchase them via the website through our Top Up tool.
The credit limit is a vestige of our system from way back when we couldn’t do Top Ups on the website. It was a useful tool because it allowed people to keep calling, but it also has some drawbacks and led to confusion. Switching to a Top Up only system makes it easier for us to manage monthly plans, and it prevents you from accidentally going over your monthly minutes.
On April 1st, anyone who is in a monthly plan and does not have a negative balance on their account will have their credit limit set to 0. All of those customers will need to come to the website, login, and purchase additional minutes via Top Up after April 1st.
If you are in a monthly plan and have a negative balance after April 1st, then we will wait until your plan renews to set your credit limit to 0. This will allow you the opportunity to pay off your negative balance at your normal per minute rate instead of at the overage rate. Once your plan renews, you will need to use the Top Up tool to purchase additional minutes.
We will be working on ways to make Topping Up your account easier including via a mobile app and are investigating having an automated phone system for when you cannot get online.
If you have any questions about the change, please put them in the comments so we can answer those questions for everyone.